Customer Success Hero (Dutch or German speaker)

Permanent employee, Full-time · Amsterdam

About the job

Are you looking for a vibrant, forward-thinking company that values innovation and value-driven collaboration? At Salonized you will join a fun and dynamic team, where creativity, passion, and expertise converge to shape the future of the salon industry. Let's make work beautiful together!

We're seeking talented and motivated growth drivers to join our Success team as we scale our operations and impact by building relationships with customers and partners. You will drive adoption for Salonized, helping to ensure that our customers and their customers have a seamless experience. The role requires someone with both technical and relationships skills, capable of diving into functionality as well as helping salons realize the full value of Salonized.

How you will have an impact

Be a customer success hero: Anticipate needs, proactively solve issues, and ensure customers achieve maximum value from Salonized, optimizing retention and advocacy throughout your portfolio of accounts.
Convert prospects with laser focus: Craft personalized outreach, guide users through onboarding, and ignite their "aha!" moment with Salonized's power.
Become a salon champion: Design & execute strategies to attract & support salon, turning them into brand enthusiasts.
Shape the future: Gather customer & partner feedback to fuel product development and keep Salonized ahead of the curve.
Collaborate across the business: Proactively identify and resolve customer issues, ensuring a smooth and successful experience.
Be a Salonized guru: Help configure accounts, manage logistics, and create support articles to enable customers.

You are a great fit if you have

2+ years of experience in a commercial operations or customer service or success capacity in a tech or SaaS environment.
A proven track record of building strong relationships and exceeding customer expectations.
Excellent communication, interpersonal skills, both written and verbal.
Strong project management skills - able to effectively manage multiple priorities and deadlines in a fast-paced environment.
A passion for learning and staying ahead of the curve in technology and customer and partner success best practices.
Fluency in English and Dutch is a must.

What we offer

A competitive salary based on your experience;
Free & delicious lunch every day in the office.
Career opportunities and strong stimulation of personal development;
MacBook, a Swapfiets (bike) in the city of your choice, and a museum card;
Regular (some call it frequent) dinners, drinks, and parties;
A yearly retreat with the whole team (oh my!);
Monthly budget in YourCampus plus birthday gift.
And to rest: 28 vacation days a year.

What you can expect from our hiring process?

Resume review: We check your resume to see if you’re a good fit.
Video Screening: We get to know you a little better, and you us!
Interview: You'll speak with two team members about your background and previous experiences.
Case: We'll test your abilities through a practical exercise.
Offer: The Salonized team welcomes you!

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About us

At Salonized, we are on a mission to make work beautiful for beauty professionals with our easy-to-use salon software. We believe we can transform the salon experience. Together with around 70 Salonizers, we work hard to create a phenomenal experience for our clients. With over 12.000 salons believing in us, we are the market leader in the Benelux. We are already expanding rapidly into new countries, and we’re not done yet. That’s where you come in.

**Please not that this position is based in the Netherlands, and we will only consider candidates who are currently residing in the Netherlands.

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We are looking forward to hearing from you!

Thank you for your interest in Salonized. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to marilena@salonized.com.